Accessibility

The Toyota Amphitheatre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at (530) 743-5200, Monday through Friday from 9:00 am to 5:00 pm, or email us at toyotaamphitheatre@livenation.com. The box office opens at 12PM on show days.

 

Arrival & Accessible Entrances

Our accessible entrance to Toyota Amphitheatre is located at our front gate. The accessible entrance is the security lane directly to the right of the Box Office. The accessible entrance is a paved ramp that leads to the pit and is located on the west side of the 100s section.

Restrooms

We have accessible stalls in all general restroom buildings in the East and West Plazas. Accessible portolets are also available in our portolet areas on the East and West Plaza.

Concession Stands

Staff is willing to assist anywhere help is needed at our concession stands.

Ticketing

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

Accessible Parking

Accessible parking is located in A Lot directly in front of the box office. You can enter through our South Gate entrance, accessible parking is located in the paved parking lot in front of our Box Office located right next to our front gates.

To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. General parking will be $20 per vehicle (plus tax) online in advance and $25 on the event day. To use an accessible space, your vehicle must display a valid, state-issued accessible placard or license plate, and the person to whom the placard or plate is issued must be in the vehicle. Accessible parking areas are actively monitored, and credentials may be subject to inspection to prevent misuse. All applicable state and local laws apply. Misuse of an accessible space may result in citation, fines, or relocation. Accessible spaces are limited and available on a first-come, first-served basis. Our parking crew will work to accommodate you if all accessible spaces are full. Toyota Amphitheatre honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space.

If you wish to drop off a member of your party, please drop them off at the main entrance.

Medication Needs

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Dietary Needs

The Toyota Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals

At the Toyota Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA.org (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. The Toyota Amphitheatre employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation

If you will need an interpreter for an event, please email your request to toyotaamphitheatre@livenation.com or call (530) 743-5200 at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. 

Assistive Listening Devices

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.  

Mobility Device Storage

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue; please contact the Box Office for more information.